If you, unfortunately, have an issue with your product or delivery, please contact us to discuss your options at If you are enquiring about a return, in your email please include your order number and a brief explanation of the issue with the product.

Returns are not possible for hygiene reasons. This is to ensure that all customers can enjoy uncompromised quality of our products. We do not offer a refund on opened or used products and do not offer exchanges online. Please note, shipping costs are non-refundable and the responsibility of the customer.